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Crypto.com Review

A crypto platform with an App for buying and selling and a separate Exchange for order-book trading. We document what each product offers, and costs, country by country.

Review in progressSources checked: · editorial review pending

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Disclosure: Quasight is an independent publisher. We have no affiliate relationship with Crypto.com at this time. Commercial relationships never influence our evaluations, which follow our published methodology.

The short answer

What Crypto.com documents

The App for buying and selling, plus a separate Exchange in eligible regions, free GBP deposits by Faster Payments, 2FA for withdrawals and a 24-hour lock on new withdrawal addresses.

Security

The limits

App purchases may carry an admin fee that varies with the market, the Exchange fee table is not confirmed, and the protection policy for crypto is discretionary.

Fees
Type
Crypto platform: the App for buying and selling, plus a separate Exchange (order book).
Fees
App: variable admin fee shown before you confirm. Exchange rates not verified.
Cash options
USD (US), GBP via Faster Payments (UK), CAD via Interac (CA). BRL account closed (BR).
Safety
Whitelisting, optional 24-hour lock, conditional goodwill protection up to USD 250,000.
Availability
Offered in the US (not New York), UK, Canada and Brazil, through different entities.

In the United States: offered (App not available in New York).Country details

In the United Kingdom: offered (via Foris DAX UK Limited).Country details

In Canada: offered (via Foris DAX CAN ULC).Country details

In Brazil: offered (App crypto features continue; the BRL account closed on 25 Oct 2026 (no BRL deposits or withdrawals)).Country details

Change25 Oct 2026 · Brazil: Crypto.com closes the BRL account in its app in Brazil

Documentary research from Crypto.com’s own pages, with sources in each section. No score yet: the verdict comes after editorial review. How we researched this.

Research coverage

What we have documented

27 facts from 30 official pages: 23 documented, 1 in conflict, 3 not verified.

Fees and costs
Paying in and out
Security and custody
Access and local rules

Key numbers from Crypto.com’s own pages

Strengths

  • Local cash accounts are documented in the US (USD), UK (GBP, Faster Payments) and Canada (CAD, Interac).
  • The App shows its purchase fee in the trade preview before you confirm.
  • Security options include address whitelisting and an optional 24-hour lock on new withdrawal addresses.
  • The local company is named for the UK and Canada, with its registration.

Based on Crypto.com’s documentation; not a hands-on test.

Limitations

  • Several products share one brand (App, Web, Exchange), each with different availability and fees, which makes costs harder to compare.
  • The App purchase fee varies with market conditions, and the Exchange fee table could not be verified.
  • In Brazil the BRL account closed on 25 October 2026: no more BRL deposits or withdrawals through it, and the current Brazilian terms are not yet confirmed.
  • The App is not available in New York, and Instant Deposit purchases lock withdrawals for 7 business days.
  • Its protection policy is discretionary goodwill with conditions, limited to Prime users in the US and Canada.

Crypto.com fees: App purchases vs the Exchange

Crypto.com’s costs depend on which product you use. Buying in the App can carry a variable admin fee shown before you confirm; the Exchange uses a separate maker/taker table. The two should not be mixed up.

  • Crypto.com AppThe App may charge an admin fee on purchases that varies with market conditions, volatility and liquidity; it is shown in the trade preview before you confirm. Card issuers may charge their own fees.
  • Crypto.com ExchangeNot verified yetThe Exchange publishes a maker/taker fee table, but the page only loads with JavaScript and eligibility varies by region, so we have not published its rates. They do not apply to App purchases.
  • Crypto withdrawalsSending crypto out of the App requires whitelisting each new address and choosing a network; the withdrawal fee is shown under Fees & Limits in the App settings.

To compare like for like, read maker vs taker fees explained and how to compare crypto trading fees.

Features

What Crypto.com offers and what it takes to open an account, from its own help pages.

  • App requirementsThe Crypto.com App runs on Android 8.0 and above and on iOS 15 and above, and not on jailbroken devices.
  • App, Web and ExchangeCrypto.com runs separate products: the Crypto.com App for buying and selling, Crypto.com Web (offered in Canada, the UK, Brazil and selected US states), and the Crypto.com Exchange, an order-book service with its own app that is only for eligible jurisdictions.

Is Crypto.com safe? Withdrawal controls and protection policy

Safety on an exchange has two sides: what the company protects, and what you protect. Here is what Crypto.com documents, including its limits.

  • CustodyOn its US App page, Crypto.com states that 100% of user cryptocurrencies are held offline in cold storage. This is the company’s own statement, not an independent audit.
  • Certifications and auditsCrypto.com lists ISO/IEC 27001:2022, ISO 22301:2019, ISO/IEC 27701:2019, PCI DSS v4.0 Level 1 and SOC 2 Type II, a Tier 4 assessment against the NIST Cybersecurity and Privacy Frameworks, external audits by firms such as Kudelski Security and a HackerOne bug bounty.
  • USD balancesUS residents’ USD balances are held at Community Federal Savings Bank or other FDIC-member network banks, insured up to $250,000 in aggregate only if the bank holding them fails. FDIC insurance does not cover crypto.
  • Withdrawal lock24-houroptional lock on new withdrawal addressesAn optional 24-hour lock holds withdrawals to newly whitelisted addresses; Crypto.com recommends keeping it on, and switching it off takes effect only after 24 hours.
  • App protection policyCrypto.com describes a goodwill protection of up to USD 250,000 equivalent for eligible unauthorised losses, with conditions and exclusions; in the US and Canada it applies to Prime users only, and scams where you authorised the transfer are excluded.
  • Proof of reservesAn agreed-upon-procedures report by Mazars, dated 9 December 2022, covered selected assets (including BTC, ETH, USDC and USDT) as of 7 December 2022. It is a point-in-time check of limited scope, not a guarantee of solvency.
  • 2-step verificationCrypto.com uses time-based 6-digit 2FA codes for actions that affect your assets, such as crypto and fiat withdrawals and whitelisting addresses; once enabled, 2FA is mandatory for those transactions on an untrusted device.

No exchange is risk-free. Two-factor authentication, a unique password and care with support “callbacks” matter as much as the company’s controls.

Full breakdown: Is Crypto.com safe? covers cold storage, account protection, scams and regulation by country.

Crypto.com by country: US, UK, Canada and Brazil

Crypto.com works through a different local company in each market, with its own onboarding rules and cash options. Being offered in a country does not mean every person, state or product is eligible.

Crypto.com in the United States Your market

Not in New YorkFree USD bank deposits7-day hold on Instant Deposit

Local company and rules

  • Crypto.com App49 statesplus Washington, D.C.; not New YorkThe App is available in 49 states, Washington, D.C. and US territories. New York is the only state where it is not available.

Money in and out

  • USD accountUS residents can open a USD account in the App and fund it by local bank transfer; Crypto.com says it does not charge for these deposits.
  • Instant DepositIf you buy with an Instant Deposit before it settles, you cannot withdraw or transfer funds out of your App wallets for 7 business days.
  • Crypto.com Exchange (Fedwire)USD deposits and withdrawals by Fedwire on the Exchange are available in the US except Texas, Tennessee and Hawaii.

More on researching crypto in the United States: our US hub.

Crypto.com in the United Kingdom Your market

FCA registeredFree FPS deposits

Local company and rules

  • EntityForis DAX UK Limited is registered with the FCA under the Money Laundering Regulations for cryptoasset services. Crypto.com notes that cryptoassets themselves are not regulated by the FCA, and some App products come from other group companies.

Money in and out

  • GBP accountUK residents can open a GBP account and deposit by Faster Payments; Crypto.com does not charge for FPS deposits, though your bank might.

More on researching crypto in the United Kingdom: our UK hub.

Crypto.com in Canada Your market

Restricted dealerInteracCAD 1.99 withdrawals

Local company and rules

  • EntityApp and Web services in Canada are provided by Foris DAX CAN ULC, registered as a restricted dealer in each province and territory under terms set in a decision of 8 May 2025.
  • Advanced tradingCanadian advanced-trading orders are executed on a central limit order book operated by an affiliate, Foris DAX Limited, with maker and taker fees.

Money in and out

  • CAD accountCAD 1.99per CAD withdrawalCAD deposits go in by Interac. CAD withdrawals cost CAD 1.99 each (free for Prime users), with a CAD 100 minimum and CAD 25,000 daily maximum, and need at least one completed CAD deposit first.

More on researching crypto in Canada: our Canada hub.

Crypto.com in Brazil Your market

2 to confirm

BRL account closedEntity to confirm

Local company and rules

  • EntityNot verified yetThe Brazilian terms we could read (24 April 2026) name Foris DAX BR Ltda. for App and Web services; the closure notice says the terms were updated since, so the current structure is not yet confirmed.

Money in and out

  • BRL accountFrom 25 October 2026 the App’s BRL account no longer accepts BRL deposits, BRL bank withdrawals or BRL-to-crypto trades (notice of 15 September 2026). Leftover BRL is converted to USDC, BRL-funded orders are cancelled, and crypto features continue.
  • Pix / TED withdrawalsSources conflictAn older help article still describes BRL withdrawals by Pix/TED with no mention of the closure. It conflicts with the closure notice, so we do not treat Pix as a current option.

More on researching crypto in Brazil: hub do Brasil (em português).

Recent changes at Crypto.com

Fees, rules and products that changed, by the date they took effect. Each change has its own blog post with before, after and sources.

  1. Crypto.com closes the BRL account in its app in BrazilNo BRL deposits, no BRL bank withdrawals and no BRL-to-crypto trades. Leftover BRL is converted to USDC.

All blog posts about Crypto.com

Crypto.com FAQ

Is Crypto.com safe?

Crypto.com documents several safeguards: address whitelisting, an optional 24-hour lock on new withdrawal addresses and a goodwill protection policy of up to USD 250,000 with conditions (Prime users only in the US and Canada; authorised scams excluded). Its 2022 proof-of-reserves report covered selected assets at one date. None of this is a guarantee, and your own account security matters. This is documentary research, not a security audit.

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What fees does Crypto.com charge?

Buying in the App can carry an admin fee that varies with market conditions, volatility and liquidity, shown in the trade preview; card issuers may add fees. Crypto withdrawals carry a fee shown in the App. The Exchange has its own maker/taker table, which we could not verify. In Canada, CAD withdrawals cost CAD 1.99 (free for Prime).

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Is Crypto.com available in the US?

The App is available in 49 states, Washington, D.C. and US territories, but not in New York. US residents can hold a USD account funded by local bank transfer.

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Can I use Crypto.com in the UK?

Yes, through Foris DAX UK Limited, which is registered with the FCA under the Money Laundering Regulations. Crypto.com notes that cryptoassets themselves are not FCA-regulated. GBP deposits by Faster Payments carry no Crypto.com fee.

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Does Crypto.com still work in Brazil?

Crypto features continue, but the App’s BRL account closed on 25 October 2026: it no longer accepts BRL deposits, BRL bank withdrawals or BRL-to-crypto trades. Leftover BRL was converted to USDC. An older help article about Pix/TED withdrawals is still online but conflicts with the closure notice.

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What is the difference between the Crypto.com App and the Exchange?

The App is for buying, selling and holding crypto, with fees shown in the trade preview. The Exchange is a separate order-book service with maker/taker fees and its own app, available only in eligible jurisdictions.

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Editorial verdict

Our verdict will say who Crypto.com may suit, who it may not, and why. A commercial relationship never determines the verdict. It will be added after an editor reviews this research.

Sources and method

How we researched this review

Crypto.com is a crypto platform built around its App, with a separate Exchange for order-book trading. This review sets out what Crypto.com’s own help pages, disclosures and terms say about its products, costs, safety measures and availability in the United States, the United Kingdom, Canada and Brazil. Sources were read on 12 November 2026.

It is documentary research: we have not opened an account or placed trades, and every statement links to its source. There is no score and no final recommendation until an editor reviews the page.

Every statement above comes from these official pages, read on 12 November 2026. Each “sources” marker on this page links to pages from this list. Providers change fees and terms; check the live page before you act. How we research: our methodology.

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Editorial note: this review follows our independent research methodology. Product features, availability and terms may change over time. Read our methodology