Before
BRL balance in the app, with withdrawals in reais by Pix or TED (still described in an older help article).2 sources
From 25 October 2026
No BRL deposits, no BRL bank withdrawals and no BRL-to-crypto trades. Leftover BRL is converted to USDC.2 sources
Announced 15 September 2026 · Effective 25 October 2026
What happened
Crypto.com says that from 25 October 2026 the BRL account in its app no longer accepts BRL deposits, BRL bank withdrawals or trades from BRL into crypto. The notice is dated 15 September 2026.2 sources
Why it matters
For readers in Brazil this removes the in-app way to move reais in and out. An older Crypto.com help article still describes BRL withdrawals by Pix or TED and does not mention the closure; because it conflicts with the notice, we no longer treat Pix as a current option on Crypto.com.2 sources
What it means for you
United States Your selected market
Nothing in this post applies to the United States.
United Kingdom Your selected market
Nothing in this post applies to the United Kingdom.
Canada Your selected market
Nothing in this post applies to Canada.
Brazil Your selected market
If you still had BRL in the app, Crypto.com says it is converted to USDC and orders funded with BRL are cancelled. Crypto features keep working.2 sources
What we don’t know yet
- Which local company serves the app in Brazil now. The Brazilian terms we could read name Foris DAX BR Ltda., but the closure notice says the terms have been updated since.2 sources
Sources
Every statement above comes from these official pages, with the date we read them. Each “sources” marker links to pages from this list. Providers change their pages; check the live page before you act.
help.crypto.com
crypto.com
How we research · Educational content, not investment advice. Cryptoassets are high risk and you could lose all the money you invest.